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Lead UX Designer on the NZ Post Intranet. Also structured categories and designed external Help & Support customer facing landing pages.

UX process
– Research and discovery phase
– User workshops with SMEs across the business to determine needs and build engagement
– Content analysis
– Drop-in sessions to finalise design

Deliverables
– UI design for internal knowledge base
– Homepage, Landing pages, design assets
– Content template, Content elements

For go-live, designed launch communications including comms and posters.